Billing reviews follow the agreed engagement terms.

Fees, billing milestones, cancellation rights and refund treatment are set out in the applicable proposal, order form or service agreement. Those written terms govern the engagement.

To request a billing review, contact IBankCentral with the organization name, invoice or engagement reference, amount, payment date and reason for the request. Do not include card, bank-account or credential information.

Requests are assessed against the applicable written agreement, services delivered, committed third-party costs, taxes, prior credits and any mandatory legal rights. Additional information may be requested before a determination is made.

An approved refund or credit is returned through an authorized payment channel or applied as agreed in writing. Processing time can depend on the payment method, banking network and required reconciliation.

Subscription, investment, escrow or allotment funds are separate from platform-service fees and are governed by the relevant transaction documents, banking arrangements and applicable law.