Refund Policy

Effective Date: February 1, 2026

At IBankCentral, owned and managed by Rusaka Technologies Private Limited, we are committed to providing "Seamless intelligence delivered." We strive to ensure that our customers are satisfied with our products and services. However, due to the digital nature of our offerings, we have established the following Refund Policy.

1. General Policy

All purchases made on the IBankCentral platform, including subscription fees and pay-per-use credits, are generally non-refundable. By processing a payment, you acknowledge and agree that:

  • You have read the product description and understand the features provided.
  • You understand that digital credits are consumed upon the initiation of a generation task (e.g., creating a deck), regardless of whether you choose to use the final output.

2. Subscription Services

Subscription fees are billed in advance on a recurring basis (monthly or annually).

  • Cancellation: You may cancel your subscription at any time. Your cancellation will take effect at the end of the current billing cycle. You will continue to have access to the Service until that date.
  • No Partial Refunds: We do not provide refunds or credits for any partial subscription periods or unused services.

3. Credit-Based Purchases

Credits purchased for use within the Origination, Compliance, or Neural Studio engines are non-refundable and non-transferable.

4. Exceptions: Technical Failures

We stand by the reliability of our infrastructure. If you experience a verified technical failure that results in a loss of value (e.g., a credit was deducted but no document was generated due to a server error), we will:

  • Investigate the issue via our server logs.
  • Upon verification, refund the deducted credits back to your account balance.

Note: Dissatisfaction with the creative choices of the AI (e.g., "I don't like the slide layout") does not constitute a technical failure.

5. Requesting a Refund

If you believe you qualify for a refund under the "Technical Failures" exception, please submit a request to our support team within 7 days of the incident.

Please include a description of the issue and any relevant screenshots. Our team will review your request and respond within 3 business days.